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BOT/EA/third-party software malfunctions

Updated over a month ago

Prop Number One assumes no responsibility in the event of malfunction of such bots. For example:

  • The BOT was supposed to automatically close a profitable position upon reaching a predetermined Take Profit level. However, due to a connection error with the broker's server or a bug in the code, the trade remains open and eventually results in a loss. In this case, Prop Number One is not liable for the financial loss incurred.

  • The trader sets the BOT to open a position once a certain price threshold is reached. The price is actually hit, but the BOT fails to open the trade due to an internal malfunction. The opportunity for profit is lost: Prop Number One assumes no responsibility for the missed execution.

  • The BOT accidentally opens the same position multiple times due to an error in the execution cycle. This leads to excessive exposure of capital. In such cases, Prop Number One declines all responsibility.

  • The software miscalculates the trade volume (lot size) and opens positions with excessive leverage compared to the intended risk, resulting in higher-than-expected losses. The responsibility for improper risk management lies with the end user.

  • Due to incompatible updates from the platform or broker’s API, the BOT is no longer able to communicate properly with the trading account. As a result, trades are neither opened nor closed as expected.

  • The BOT closes a highly profitable position without any apparent reason, due to a bug in the trade management logic. The user loses potential profits. Even in this case, Prop Number One is not liable.

For any technical issues or malfunctions, users are advised to contact the developers of the BOT/EA/software directly.

Prop Number One does not provide technical support and is not responsible for any damages or losses resulting from the use of such tools.

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